These terms govern the relationship between you, the user of the Pro Aici platform, and its operator. Please read them carefully before using our services.
1. Definitions
Throughout this document, the following terms have the meanings set out below:
- Platform — the website proaici.com, the associated mobile applications, and all services offered through them.
- Operator — the legal entity that administers the Platform, with its registered office in the Republic of Moldova, Chișinău.
- User — any natural or legal person who accesses the Platform, with or without an account.
- Customer — a registered user with the role "user", who uses the Platform to discover, book, or communicate with the listed venues.
- Venue Owner (or "Business") — a user with the role "business_owner", who manages one or more listings on the Platform.
- Listing — the page dedicated to a venue on the Platform, containing information about it.
- Subscription — the active pricing plan of a business account, which determines the available features.
2. Acceptance of the terms
By creating an account, ticking the "I agree to the Terms" box, or simply by using the Platform, you confirm that you have read, understood, and accept this agreement, as well as the Privacy Policy. If you do not agree with any of the clauses, please do not use the Platform.
If you access the Platform on behalf of a legal entity, you warrant that you have the legal authority to bind that entity to the terms of this agreement.
3. Accounts and authentication
3.1 Eligibility
To create an account, you must be at least 16 years old and provide accurate, complete, and up-to-date information.
3.2 Account security
You are responsible for the confidentiality of your password and for all actions carried out through your account. Notify us immediately at support@proaici.com if you suspect unauthorized access.
3.3 One account per person
Creating multiple accounts for the same natural person for the purpose of circumventing restrictions, manipulating reviews, or any other abusive purposes is not permitted.
4. Customer rights
As a Customer, you may:
- search, filter, and save venues to your favorites;
- make bookings at participating venues;
- post reviews about venues you have visited, in accordance with section 6;
- send direct messages to venue owners;
- manage your account data from the "My Profile" page.
Basic services for Customers are free. No hidden fees apply.
5. Business accounts
5.1 Creating a listing
Owners may add listings that honestly describe the venue and the services and amenities offered. Each listing is subject to moderation before publication.
5.2 Prohibited content
It is strictly forbidden to publish:
- false, misleading, or deceptive information that may mislead the consumer;
- images for which you do not hold the rights of use;
- false prices or offers;
- contact details that redirect to other competing platforms for commercial purposes.
5.3 Operational obligations
The owner warrants that:
- the venue is authorized to operate in accordance with the legislation in force;
- they will respond to messages and booking requests within a reasonable time;
- they will update the information (hours, menu, contact) whenever the actual situation changes.
6. User-generated content
6.1 Reviews
Reviews must reflect a genuine and personal experience. We prohibit:
- reviews that are bought, exchanged, or coordinated;
- offensive, racist, discriminatory, or obscene comments;
- the disclosure of other persons' personal data;
- reviews posted by owners about their own venues or those of competitors.
We reserve the right to moderate, edit, or delete any review that violates these rules, without prior notice.
6.2 Messages
The messaging channel is intended exclusively for communication related to the venue's services. Spam, unsolicited commercial offers, and harassment will result in the account being blocked.
6.3 Content license
By publishing content (text, images, reviews) on the Platform, you grant us a non-exclusive, royalty-free, transferable license, for the duration of the account, to reproduce, display, and distribute that content for the purpose of operating the service.
7. Payments and subscriptions
7.1 Pricing plans
The active plans and prices are displayed on the Pricing page. We reserve the right to change prices, with prior notice of at least 30 days before they take effect.
7.2 Trial period
New business accounts benefit from a free 7-day trial period. At the end of it, if a paid plan is not activated, the premium features are deactivated.
7.3 Billing and renewal
Payments are one-time, for the chosen period (plan). There is no automatic renewal: when the paid period expires, access to the premium features stops, and to continue you must make a new payment (manual renewal). We do not store card details and do not initiate recurring payments.
7.4 Refunds
Payments are non-refundable, except in cases required by law (e.g. the unavailability of the service due to technical reasons for a period longer than 48 consecutive hours).
8. Intellectual property
All intellectual property rights over the Platform — including the source code, design, logos, and texts — belong to the Operator or its licensors and are protected by copyright legislation.
Copying, scraping, reverse engineering, or commercial use of the Platform's content without prior written consent is not permitted.
9. Limitation of liability
The Platform acts as an intermediary between users and venues. We are not a party to the contractual relationship between the Customer and the Owner (for example: the fulfillment of the booking, the quality of the service, the level of hygiene).
To the extent permitted by law, we are not liable for:
- inaccurate information published by Owners;
- temporary interruptions caused by force majeure or planned maintenance;
- indirect or consequential losses (lost profits, reputation, etc.).
10. Suspension or closure of the account
We may suspend or close an account, with or without prior notice, if:
- this agreement is repeatedly violated;
- fraudulent activity is detected (payments, fake reviews, identity theft);
- the account remains inactive for more than 24 months.
You may delete your account at any time from the settings page. Deletion is permanent, except for the data we are required by law to retain (e.g. accounting records).
11. Changes to the terms
We may update these terms from time to time. Substantial changes will be notified by email or through an announcement on the Platform at least 15 days before they take effect. Continued use of the Platform after this period constitutes acceptance.
12. Applicable law and dispute resolution
This agreement is governed by the legislation of the Republic of Moldova. Disputes shall be resolved in the first instance amicably, through written correspondence sent to legal@proaici.com. In the absence of an amicable solution within 30 days, the dispute shall be resolved by the competent courts in Chișinău.
Consumers in the European Union additionally benefit from the protection afforded by the European Commission's ODR (Online Dispute Resolution) platform.
13. Contact
Pro Aici
Chișinău, Republic of Moldova
General email: contact@proaici.com
Support: support@proaici.com
Legal matters: legal@proaici.com
See also: Privacy Policy for information on how we process your personal data.